Privacy & Policy
At Swedenbalaji devasthanam we value your trust and are deeply committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you access our website or use any of our services. When you interact with our platform—whether for registration, donations, membership, event booking, or general browsing—we may collect personal information such as your name, email address, phone number, address, and payment details. We also receive non-personal data such as your device type, browser details, IP address, and usage patterns, which help us improve the overall experience. All the information collected is used solely for service delivery, communication, payment processing, customer support, website improvements, and security purposes. We do not sell or share your information with any third party except trusted partners like payment gateways, hosting providers, or legal authorities when absolutely necessary. Our website uses secure technologies, encrypted payment methods, and protected servers to ensure that your personal data remains confidential and safe. Cookies are used to enhance website performance and store user preferences, and you may disable them anytime through your browser settings. By using our website, you consent to the practices described in this policy. You have the right to request access to your data, modify or update your information, ask for deletion, or withdraw consent by contacting us through the details provided on our website. We may occasionally update this Privacy Policy to reflect new regulations, improvements, or changes in our services, and the revised policy will always be posted on this page. Your continued use of our platform confirms your acceptance of these updates and our commitment to maintaining a secure and trusted environment for all users.
Refund and Cancellation Policy
Our Refund and Cancellation Policy is designed to maintain transparency and fairness in all financial transactions made through swedenbalajidevasthanam. All donations made on our website are voluntary contributions and are considered non-refundable once processed. For events, poojas, or any service bookings, cancellations made within 24 hours of the transaction may be eligible for a full refund, while cancellations made after this period are generally non-refundable. If a user fails to attend an event or service after booking, the amount paid will not be returned. Membership fees are non-refundable once the membership period has started or access has been granted. Digital downloads or online services cannot be refunded after they have been delivered or accessed. In cases of technical issues such as duplicate payments, wrong deductions, failed transactions, or any payment-related errors, we encourage users to contact us immediately with proof of payment and transaction details. After verifying the issue, refunds for valid cases will be processed within 7 to 10 working days, depending on the payment method and bank processing time. All cancellation or refund requests must be submitted through our official support channels, including email or our website’s contact form, and our team will review and respond as quickly as possible. By using our services, you agree to this policy, which ensures smooth, secure, and transparent handling of all payments made on our platform.
FAQ – Frequently Asked Questions
Users often have questions while exploring our platform, and this section aims to provide clear and helpful information. To register on the website, simply visit the registration page, fill in your details, and submit; a confirmation message or email will follow shortly. Donations can be made securely through our online payment gateway, and once the payment is successful, a receipt is automatically sent to your email. If you need assistance or have any concerns, you may contact our support team through the Contact Us page or via email, and we will be happy to help you. Event or pooja bookings can be cancelled, but the refund eligibility will depend on our Cancellation Policy, so users are advised to check it before making a request. Your personal information is fully protected through secure servers, encrypted payment systems, and strict privacy measures, so your data is safe with us. We do not share your information with outside companies except for essential services like payment processing or legal compliance. If a payment was made by mistake or deducted incorrectly, you should contact us immediately with your transaction proof so we can review and resolve the issue promptly. Membership benefits usually begin immediately once payment is confirmed, giving you instant access to the services included. For upcoming events, poojas, and activities, users can visit the Events section on our website to stay updated. Our FAQs are designed to guide you through common concerns while ensuring complete clarity and convenience across all services we offer.